经常有朋友在我的SAP技术交流群或者我的公众号汪子熙给我留言,询问一个ABAP开发人员如果想学习SAP Cloud for Customer,应该从哪些方面入手。
这里把SAP官方的和SAP Cloud for Customer相关的培训课程全部罗列如下,供大家参考。每门课程涉及到的知识,实际上在https://help.sap.com 上都能够查看,并且能以PDF
的方式下载到本地。
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目录- C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)
- C4H410 - SAP Sales Cloud (Previously known as C4C12)
- C4H510 - SAP Service Cloud (Previously known as C4C14 )
- C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)
- C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)
- HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud
C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)
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Introduction to SAP Cloud for Customer
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Articulating the Functional Capabilities of SAP Cloud for Customer
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Starting the Project
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Preparing for the Implementation Project
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Describing Fine Tuning
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Describing Q-Gates
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Account and Contact Management
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Understanding the Basic Functions of Account and Contact Management
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Products and Price Lists
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Understanding Products and Price List Concepts in SAP Sales Cloud
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Organizational Structure
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Explaining the Role of an Organizational Structure in the Solution
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Territory Management
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Defining Complex Territory Hierarchy Structures
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User and Role Management
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Maintaining Employees and Explain What a Business User Is
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Data Migration
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Guiding Your Customer on Which Data Should Be Migrated
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Integration
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Describing Integration Scenarios with CRM and ECC
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Describing Integration with FSM
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Describing Integration with Microsoft Outlook
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Describing the Benefits of Integration with Social Media
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Notifications, Workflow, and Approvals
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Setting Up an Approval Process for Opportunities
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Personalization and Extensibility
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Describing How to Use Personalization and Adaptation
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Analytics Framework
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Exploring the Standard Reports and Create or Modify Views for Those Reports
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Mobile
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Describing the Different Mobile Access Options
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Solution Walkthrough
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Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
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Preparing for Go-Live
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Describing the Necessary Go-Live Activities
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This course will prepare you to:
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Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
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Create an organization structure enabling customers to use the solution to meet the needs of the business
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Migrate data into the application and troubleshoot migration issues
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Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
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Set up and configure the solution to manage business processes including sales, marketing, service and social
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Describe the integration scenarios available with SAP Cloud for Customer
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Adapt and extend the solution to meet customer-specific needs
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Learn about the mobile features of SAP Cloud for Customer
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Demonstrate the reporting capabilities of the system
- Business Process Architect
- Program / Project Manager
- System Administrator
C4H410 - SAP Sales Cloud (Previously known as C4C12)
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Introduction to SAP Sales Cloud
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Articulating the Functional Capabilities of SAP Sales Cloud
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Lead Management
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Articulating the Functional Capabilities of Lead Management
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Opportunity Management
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Articulating the Functional Capabilities of Opportunity Management
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Quotation Management
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Articulating the Functional Capabilities of Quotation Management
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Order Management
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Articulating the Functional Capabilities of Order Management
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Activity Management
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Articulating the Functional Capabilities of Activity Management
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Visit Planning and Execution
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Articulating the Functional Capabilities of Visit Management
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Partner Channel Management
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Articulating the Functional Capabilities of Partner Channel Management
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Sales Planning and Forecasting
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Articulating the Functional Capabilities of Sales Planning and Forecasting
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Pricing
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Obtaining an Overview of the Pricing Topic in SAP Sales Cloud
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Account 360 and Sales Intelligence
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Articulating the Functional Capabilities of Account 360 and Sales Intelligence
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This course will prepare you to:
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Run an SAP Sales Cloud implementation project using SAP best practices
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Translate customer business needs to best practice business scenarios in SAP Sales Cloud
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Set up and configure the sales solution to manage business processes
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Configure Lead Management to nurture Leads and convert them to Opportunities
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Define Sales Methodology process to streamline Opportunity process
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Configure Sales Quote and Order management functionalities with replications to connected SAP backend system
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Configure functionalities which enables sales personal to plan and record customer visits and activities
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Understand key features and functions of pricing in SAP Sales Cloud
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Understand Partner Channel Management for collaborative selling
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Configure Sales Target Planning to carry out top down sales planning
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Describe the integration scenarios available with SAP Sales Cloud
- Business Analyst
- Business Process Architect
- Business Process Owner / Team Lead / Power User
- Enterprise Architect
- Industry Specialist
- Program / Project Manager
- Solution Architect
- System Administrator
- Trainer
- User
C4H510 - SAP Service Cloud (Previously known as C4C14 )
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Introduction to SAP Service Cloud
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Describing the Functional Capabilities of SAP Service Cloud
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Communication Channels
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Explaining the Different Communication Channels that are Supported in SAP Service Cloud
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Service Levels, Categories and Work Distribution
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Explaining Service Levels, Categories and Work Distributions
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Knowledge Base
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Understanding Knowledge Base Functionality in Service Tickets
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Registered Products and Installed Base
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Explaining Registered Products and Installed Bases
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Warranty Management
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Explaining Warranty Management in Tickets
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Maintenance Plans
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Explaining Maintenance Plans in Tickets
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Time Recording
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Explaining the Role of Time Recording in Tickets
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Contracts
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Understanding Service Contracts in SAP Service Cloud
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Templates and Reporting
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Explaining Response Templates and Their Determination in Tickets
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Case Management
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Understanding Case Management in SAP Service Cloud
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SAP Enterprise Resource Planning (ERP) Integration
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Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP
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SAP Service Cloud – SAP Commerce Cloud
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Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud
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This course will prepare you to:
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This course will prepare you to:
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Tanslate customer business needs to best practice business scenarios in SAP Service Cloud
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set up and configure the solution to manage SAP Service Cloud business processes
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Describe the integration scenarios available with SAP Service Cloud
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Demonstrate SAP Service Cloud reporting capabilities
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Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
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Explain the different communication channels that are supported in SAP Service Cloud
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Explain and set up Service Levels, Categories and Work Distributions
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Understand knowledge base functionality in Service Tickets
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Explain and set up Registered Products and Installed Bases
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Explain and set up Warranty Management and maintenance plan in Tickets
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Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
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Understand Service Contracts in SAP Service Cloud
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Configure and Explain Visit planning in tickets
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Explain Response templates and its determination in Tickets
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Explain SAP Cloud for Customer Work Ticket integration with ERP
- Application Consultant
- Business Analyst
- Business Process Architect
- Business Process Owner / Team Lead / Power User
- Enterprise Architect
- Industry Specialist
- Program / Project Manager
- Solution Architect
- System Administrator
- Trainer
- User
C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)
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SAP Cloud Applications Studio: An Overview
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Describing SAP Cloud Applications Studio
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Explaining the System Environment
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Explaining the System Architecture
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Getting Started with SAP Cloud Applications Studio
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Introduction to Scripting Languages
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Introduction to Scripting Language for Business Object Definitions
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Introduction to Scripting Language for Business Logic Implementations
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Introduction to UI Designer
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Explaining UI Designer
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Extensibility
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Creating Extension Fields
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UI Designer – Embedded Component
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Creating Embedded Component
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Business Configuration
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Explaining Business Configuration Basics and Architecture
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Creatinga Business Configuration Set and View
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Service Integration
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Creating Service Integration
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Configuring Data Workbench
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Describing Web Service – Provisioning
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Describing Web Service – Consumption
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Debugging
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Debugging
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Analytics
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Describing a Data Source
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Notifications
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Enabling Notification Rules
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Mass Data Run
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Creating a Mass Data Run
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Approval Process
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Describing the Approval Process
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Translation
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Translating a Business Object
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Mashups
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Describing Mashups
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Lifecycle Management
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Describing Lifecycle Management
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Wrap Up
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Wrapping Up the Course
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This course will prepare you to:
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Generate new business objects
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Create user interfaces for new business objects
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Build fine-tuning activities related to the new business objects
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Create extension fields on existing business objects
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Adapt existing user interface to include extension fields
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Integrate data via a web service and XML
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Debug elements of your custom solution
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Build a data source for a new business object and enhance a standard data source
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Establish approval task(s) and enable notification rule(s) based on a new business object
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Develop mashups
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Create Reuse libraries
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Create Process extension scenarios
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Publish a new add-on in scoping
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Manage the lifecycle of your add-on solution
- Developer
- Development Consultant
C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)
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Introduction to SAP Cloud for Customer Integration
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Explaining Cloud Integration
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Integrating SAP Cloud for Customer with SAP S/4HANA
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Integrating SAP Cloud for Customer with SAP ERP
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Integrating Analytics with SAP Cloud for Customer
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Integrating SAP Cloud for Customer with SAP Marketing Cloud
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Integrating SAP Cloud for Customer with SAP CRM
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Describing Integration Technology
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SAP Cloud for Customer Configuration and APIs
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Configuring SAP Cloud for Customer
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Describing SAP Cloud for Customer APIs
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Describing open APIs with oData Services
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Cloud Integration Connectivity
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Describing Technical Connectivity
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Explaining SAP Web Dispatcher
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Explaining SAP Cloud Connector
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Describing Integration Security
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Describing Authentication
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Using Certificates
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Preparing the Landscape Before Training
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SAP ERP and SAP S/4HANA Configuration
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Describing SAP ERP Configuration
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Describing SAP S/4HANA Configuration
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SAP Cloud Platform Integration Configuration
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Describing SAP Cloud Platform Integration
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Describing SAP Cloud Platform Integration Configuration
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Performing SAP Cloud Platform Integration Value Mapping
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Data Replication
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Describing Connectivity Test
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Describing Account and Product Replication
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Describing Data Filtering
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Describing Delta Mechanism for Transactional Data
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Monitoring
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Monitoring in Different Systems
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Reviewing Error Messages
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Extending Integration Scenarios
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Describing SAP Cloud for Customer Extensibility
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SAP CRM Integration with SAP Cloud for Customer
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Configuring SAP Cloud for Customer for Integration with SAP CRM
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Configuring SAP CRM for Integration with SAP Cloud for Customer
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Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM
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Cloud Integration with SAP Process Integration
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Describing Cloud Integration with SAP Process Integration
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Describing Deployment Options and Landscape
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Preparing SAP Process Integration for Integration with SAP Cloud for Customer
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Configuring SAP Process Integration Scenarios
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Maintaining Communication Channels
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Adjusting Routing Conditions
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Maintaining Value Mapping
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Transactional Data Integration
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Describing Transactional Data Integration Options
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Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data
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Configuring SAP S/4HANA for Pricing and Other Transaction Integrations
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Maintaining SAP Cloud Platform Integration Configuration
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Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios
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Summary
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Summary
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This course will prepare you to:
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Configure SAP Cloud for Customer for integration with SAP S/4HANA
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Configure SAP S/4HANA for integration with SAP Cloud for Customer
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Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA
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Describe SAP Cloud for Customer configuration options when integrating with SAP CRM
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Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer
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Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer
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Execute common integration scenarios
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Determine the connectivity strategy for your cloud project
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Extend standard integration scenarios
- Application Consultant
- Business Process Owner / Team Lead / Power User
- Technology Consultant
HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud
课程内容
Module 1: Introduction
- Features of the Integration
- Business scenarios
- Intro to SAP Suite and SAP Service Cloud
- Intro to SAP Commerce and Data Hub
Module 2: Integration
- Integration Overview
- Pre-requisites
- Steps to integrate
Module 3: Business Demos
- Call support Demo
- E-store help Demo
Module 4: Conclusion
- Summary
- Appendix
课程介绍
This course will prepare you to:
- Understand the integration SAP Commerce with SAP Service Cloud
- Get technical overview of the sample integration use cases
目标人群
- Solution Architects
- Functional leads
- Business consultants