In this lesson you will learn to make a complaint

 

课上内容（Lesson)

 

 

 

 

 

 

 

词汇（Key Word ）

 

reception desk  接待处，前台

cabin crew 乘务组

scratch n.抓痕；划痕

appliance n. 器具；器械；装置；应用

pollute   vt. 污染；玷污；败坏

environment  n. 环境，外界

cockroach n. [昆] 蟑螂

responsible  adj. 负有责任的，需承担责任的     # responsibility n.责任

annoyance  n. 烦恼；可厌之事；打扰

insult  vt 侮辱，冒犯

relief  /rɪˈliːf/   n.解脱，轻松，宽慰

fatigue /fəˈtiːɡ/  n.疲劳，劳累

face-to-face  adv. 面对面地

complain to sb. about sth.   向某人抱怨某事

 

improve     to make something better                                                                  e.g. What is the best way to improve my English?

misunderstanding     an understanding of something that is not correct             e.g. There is misunderstanding between us in communication.

propose   plan;advise                                                                                          e.g. I propose to spend more time on learning      

compromise  /ˈkɑːmprəmaɪz/    a middle way between two extremes                e.g. People often compromise on marriage

mutual       /ˈmjuːtʃuəl/           people have same sth;                                          e.g. we have mutual habby 

 

 

句型（Sentences）

1. I promise you we'll check the settings and get back to you immediately.  # 我保证

2. I am having problems with my Internet connection    # 我有一些问题

3. Well, yes, but the troubleshooting section was no help   # 完全没有帮助

4. Good.That's what I wanted to hear. # 那正是我想听的

 

* 常用短句

/æz/  As you know, we have a new customer database.       # Giving information that is already common knowledge;

So the purpose  /ˈpɜːrpəs/  of today is for you to start to become familiar with it.    # Explaining what is going to happen    # puropose 目的； famillar  with it  熟悉它

As I said the good news is ...    # Repeating something you have already said

In other words, we should ...    # Explaining something in a different way

 

语法（Grammar）