Talking one:

A: Microsoft, this is Steve.

B: Hi Steve, this is Richard from Third Hand Testing. I am calling in regards to the MSN assignment. Do you have a minute to answer a couple of questions?

A: Sure, what can I help you with?

B: We originally agree on 5 test procedures, but our program manager received a mail indicating      4 testing procedures. Is 4 the correct number?

A: Yes it is. We found that we do the last one here.

B: Great. Does the timeline change because we reduced one of the testing procedures?

A: We don’t want to change the timeline. Our original timeframe was very aggressive.

B: That makes our job a little easier.

A:Do you have any other questions?

B: No. That’s all I had. Thanks for your time.

A: No program

B: OK. Good bye.

A:Bye

Talking two:

A: Hello, ABC  company.

B: Hi, this is Janet from Consult R Us. May I speak with Alex please?

A: He is in a meeting right now. Would you like to leave a message?

B: Yes. Can you have Alex call me back when he is available? My name again is Janet, and he can reach me at 555-987-6543.

A: It’s Janet at 555-987-6543. Can I tell him what this is regarding?

B: He sent over a fax, and the last page did not print out. I will need for him to resend the fax to me.

A: I’ll let him know.

B: Thank you.

A: Thank your for calling ABC.

B: Good bye.

A: Bye.